Orders and Shipping

Q: Where do you ship?

• A: We ship within [your shipping regions/countries]. Contact us if you're outside ur delivery zones.

Q: How much is shipping?

• A: Shipping costs are calculated at checkout.

Q: How long will it take to receive my order?

• A: Orders are processed within 24-48 hours.EU: 3 business daysOutside EU: 5-7 business daysYou’ll get a tracking number once your order ships.

Q: Can I track my order?

• A: Yes, we’ll send you a tracking number once your order is shipped.

Returns and Exchanges

Q: How do I start a return?

• A: Email support@threadsoflegacy.de with your order number and reason for return.

Payments

Q: What payment methods do you accept?

• A: We accept PayPal, credit/debit cards, Klarna, and other secure methods.

Products

Q: Are your products authentic?

• A: Yes, all items are 100% original, purchased directly from brands or authorized distributors. Each product arrives in its original packaging with original tags attached.

General

Q: How can I contact customer support?

• A: Email support@threadsoflegacy.de or visit our [Contact Us] page. We’re here to help with any questions or concerns you may have.

Q: Can I cancel or modify my order?

• A: If your order hasn’t shipped yet, contact us ASAP at support@threadsoflegacy.de. We’re committed to ensuring every customer’s satisfaction and will work with you to find the best solution for your needs.